We all know communication is key in any business or organisation, including schools, colleges and universities.
However, the challenge for the education sector is that most of its employees do not sit at a desk with a traditional telephone handset; they are standing in front of a classroom teaching.
Historically, reception staff may have written down phone messages and put them in a pigeon hole or class register for collection later in the day.
This is both time-consuming for them and means messages take longer to get the person they are intended for. It is also a risky process in that paper messages are prone to getting lost.
A more reliable and efficient solution can be achieved using teachers’ laptops that already exist in most educational establishments.
Teaching staff can receive voice messages as sound files attached to emails and listen to them at break time or after school. They can also use their laptop as a PC softphone with the aid of headphones, to enjoy traditional desk phone features such as the ability to dial-by-name and transfer calls, as well as keeping track of all the calls they have made, including contact identification, date and time of call and duration.
Data networks are being used more and more to serve the education sector’s telephony needs without compromising the privacy of school’s data sharing requirements.