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In this video blog, swcomms’ key account manager Paul Marshall explores the use of instant messaging as a means of supporting customer service staff that use a contact centre solution.

He stresses the importance of retaining business by allowing staff to multi-task using instant messaging to find...

05/02
2015
Video blog: Use instant messaging to help retain business
Posted by Paul Marshall on 05/02 at 11:38 AM Videos and webinars, Contact centre, Telephone systems, Unified communications,

In this video blog, swcomms’ key account manager Paul Marshall explores the use of instant messaging as a means of supporting customer service staff that use a contact centre solution.

He stresses the importance of retaining business by allowing staff to multi-task using instant messaging to find answers to customer queries the first time they call in.

 
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Paul Marshall's avatar
Paul Marshall on 05/02/2015

Paul has recently changed his role from presales consultant to key account manager.

Using his wealth of experience as a field-based installation and commissioning engineer, Paul is well-versed in phone systems plus data and network access services. Paul enhances customers' existing solutions with the latest applications to help them run their businesses more cost-effectively and efficiently.

Never ask Paul about his youthful travelling days... you could be there for a while. These days he is keeping it real with his two young children.


Contact: paul.marshall@swcomms.co.uk