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What are the key pressures on school telephone systems?
Posted by Caroline Moore on 03/02 at 02:18 PM Education, On-premise telephone systems, Education,
Blog education sector image

School receptionists are particularly busy at the start and the end of the day when there is a large influx of incoming calls.

The nature of these calls can include:

  • Pupil illness
  • Mislaid or forgotten kit
  • Event timings
  • Late pick-ups
  • After-school clubs

Modern telephone systems have the ability to help filter these calls with the use of an automated attendant system, direct dial-in (DDIs) numbers and voicemail.

Our infographic below details the pressure felt by reception and administration staff at peak times, as well as illustrating how a school’s telephone system can help relieve such daily stress and strain.

Posted by
Caroline Moore's avatar
Caroline Moore on 03/02/2014

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.