When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered.
Meanwhile, practice mangers are trying to balance the books, battling for QoF points and are potentially merging with other surgeries to find economies of scale.
A hosted telephony system, designed for general practice use, is perfect in all scenarios as it helps alleviate the avalanche of calls that come in at 8am. All patients’ calls are answered and fairly queued, so reception staff can deal with them in turn.
But the benefits do not stop there.
Please view our latest video blog above to find out more. If you have any questions, please do not hesitate to contact us at firstname.lastname@example.org.