When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered.

 

Meanwhile, practice mangers...

19/10
2018
Why a hosted telephony platform would suit GP surgeries?
Posted by Caroline Moore on 19/10 at 10:00 AM Healthcare,

When patients call their GP surgery, they want to know their call will be answered. It is simply inexcusable for a patient - who is usually in distress or feeling unwell - to be met by the engaged tone or for the phone to continually ring out without being answered.

 

Meanwhile, practice mangers are trying to balance the books, battling for QoF points and are potentially merging with other surgeries to find economies of scale.

 

A hosted telephony system, designed for general practice use, is perfect in all scenarios as it helps alleviate the avalanche of calls that come in at 8am. All patients’ calls are answered and fairly queued, so reception staff can deal with them in turn.

 

But the benefits do not stop there.

 

Please view our latest video blog above to find out more. If you have any questions, please do not hesitate to contact us at health@swcomms.co.uk
 

Posted by
Caroline Moore's avatar
Caroline Moore on 19/10/2018

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.


Contact: caroline.moore@swcomms.co.uk



Contact us now

Send us a message