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Why change your telephone system?
Posted by Caroline Moore on 12/08 at 04:53 PM Large enterprises, SMEs, On-premise telephone systems, Telephone systems,
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There are many reasons why a business would opt to change its telephone system, some more urgent than others. Whatever the reason, such a change requires some forethought and planning to achieve a seamless transfer.

The most compelling reasons for a telephone system change or upgrade usually have definite timescales. These can include a premises move, expansion of a current site, a business acquisition or opening of new offices or when downsizing or refurbishing.

Other time related events that may encourage a business to look at replacing their telephone system include a lease agreement or support contract expiring or the ability to access a budget available for a limited period only, a “use it or lose it” scenario is common.

However, there are other reasons for a telephone system change or upgrade that are not so time sensitive but can be just as compelling - poor support, such as a sub-standard maintenance service, escalating support costs or a lack of parts, can leave a business in real fear of the consequences should its telephone system break down.

Aside from disliking an incumbent supplier, some businesses may just feel it is time for a change, want a supplier that offers other services, or has a desire, rather than a pressing need, to update its telephony technology.

Businesses may also be seeking to take advantage of specific telephone system functions, such as contact centre, unified communications, mobility or home working technology, or need to network branch offices or standardise call handling across all business sites.

Any change will need the right information and advice not only on the technology available, lease options and service level agreements available to you, but, more importantly, on what best suits your business needs.

Posted by
Caroline Moore's avatar
Caroline Moore on 12/08/2013

Former newspaper journalist, Caroline joined the company in 2008 with no previous knowledge of the industry.

She set about stripping back all the jargon to produce plain English marketing collateral to support the sales teams. Now slightly more well-versed in the dark arts of voice, connectivity and data services, Caroline writes blogs, case studies, data sheets and social media updates to engage with potential and existing customers.

This industry is far cry from her previous working life when she worked as communications manager for Exeter Chiefs and Northampton Saints.