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Will you know when it’s time to switch to a cloud-hosted phone system?
Posted by Nick Pursglove on 02/06 at 10:48 AM Large enterprises, SMEs, Cloud hosted telephone systems, Telephone systems,

Most businesses will eventually reach the point when they need to upgrade their telephone systems – both to keep customers happy and to stay ahead of their competition in their respective market.

Sometimes it’s obvious when it’s the right time to move – like when the finance director tells you it’s time to cut costs. However, other times the signs aren’t so obvious. If one of the following statements is true for you then you’re likely to benefit by moving your PBX to the cloud sooner rather than later.

Customers need more ways to contact you

With more options available to connect with businesses – social media, email and chat – customers are demanding flexibility, e.g. sometimes they want to talk to a customer service agent on the phone but sometimes a simple web chat would be more efficient.

And it’s not just the customers. Your employees may be frustrated with the lack of options available to them too!

Your IT team spends too much time on your phone system

Your IT team should focus its time and effort on projects that propel the business forward. If revenue-generating projects are nearly always running behind schedule, it’s worth reviewing how your IT resources are allocated.

With a cloud-hosted phone system, the tasks of adding, upgrading and maintaining features and functionality are made much easier to manage via a simple online portal. This lets your IT team focus on what matters most.

Everything’s fine as long as the business doesn’t grow or shrink

Today’s companies need to be flexible in the face of changing circumstances. New product launches, busy periods, and the addition or loss of customers all can stretch the capabilities of a business.

Cloud-hosted phone systems introduce a high level of scalability, making it easier to manage overflow, add or remove users, and route calls to those with the most relevant experience to resolve specific issues.

Your CRM has seen better days

At some point, all businesses need to re-evaluate their requirements for customer relationship management. For many, this is an opportune time to move to the cloud. Whether you’re upgrading or deploying a new CRM, integrating it with cloud-hosted telephone system will increase productivity. Powerful features such as click-to-dial and enhanced call statistics will increase efficiency and productivity, all while concentrating on that perfect customer experience every good business seeks to offer.

If more than one of these statements are true for your company, then it’s definitely time to invest. Look for a system that offers simple migration, can reduce costs, and is secure and scalable.

Want to find out more on our cloud-hosted phone systems? Get in touch today.

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Nick Pursglove on 02/06/2016

Former insurance broker, Nick Pursglove, joined the company in 2016. He relocated with his family from Sheffield to the South West.

He had been brought into swcomms to specialise in cloud-hosted telephony and Office 365.

As more and more of the modern business world is moving into the cloud, his role is to offer advice and support regarding hosted platforms and software to both new and existing customers.

When not in the office, Nick can be found attempting to complete the South West Coast Path or spending time with his family.