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Inbound services

Non geographic numbers do not correspond to a specific geographic location, so incoming calls can target any existing landline or mobile telephone number.

Flexible call routing

These numbers are allocated and managed by you so you can route calls intelligently to a location with the available resources to handle them effectively to help you manage out-of-hours or busy periods together with call queuing facilities and optional automated attendant announcements. Calls can be dynamically routed to different destinations according to:

  • Time of day
  • Day of week
  • Date
  • Caller’s location 
  • Nature of call
  • Volume of calls

Non geographic numbers are completely portable, so if a business needs to relocate, or for business continuity in the event of fire, flood, etc., the published number can be transferred seamlessly from one number to another without loss of service.

Web portal
We offer our customers free access to our My Inbound web portal. This gives you a full reporting tool to look at your inbound calls made to your 08, 03 or other geographic numbers you have with us. it gives you direct control of these numbers to enable you to change where they are targeted and to divert the calls as necessary on a daily basis or in the event of disaster recovery. Please click here for the My Inbound user guide and here for the My Inbound web portal.

Other benefits
If you advertise through newspapers, magazines, web, mailshots, ehots, etc. you can choose to channel responses to a range of numbers to assess the effectiveness of each of its marketing campaigns. You can use 0808 freephone numbers will to your company image and increase the response to sales and marketing campaigns or use 0845/0844 numbers to give your business a non-specific geographical presence to widen your appeal. Or you can choose geographic non-geographic numbers whereby traditional geographic numbers such as 01xx/02xx numbers can also be intelligently routed to any existing landline or mobile telephone number rather than being tied to a particular exchange to give you a presence in a particular locality.

To find out more about our inbound services, please do not hesitate to contact out customer services team here.

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