When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

More businesses are using call recording to enjoy the benefit of enhanced training and customer service, GDPR, MiFIDII and PCI compliance, as well as gaining protection from nuisance callers. Gamma’s call recording platform integrates directly with the Horizon cloud-hosted...

With more people shopping online or ordering items over the phone during lockdown and even as restrictions ease, businesses need to me mindful of how they take payments. Where businesses that take card payments over the phone, they are not permitted to record the CV2 number under...

Since May 2018, businesses have had to adhere to the GDPR rules on how customer data can be stored to avoid serious fines. No business or organisation is exempt from the rules. HMRC had to delete 5 million call recordings as they did not have the explicit consent to record or keep...

There is an average of 28.5 doctors* for every 10,000 people in the UK, according to the World Health Organisation (WHO). No surprise then that getting a timely doctor’s appointment isn’t easy. Each year, GP surgeries vow to improve access to care, to offer flexible appointments and...

The main reasons businesses record calls are for dispute resolution, protection against abuse and improved staff training. In addition, businesses that give out financial advice or take card payments over the phone must record their calls. While most phone systems offer users the...

Imagine trying to run a business via Snapchat. Customers, colleagues and suppliers sending you important messages and you can only read them once and then they disappear: order details, agreements, advice and support are gone forever! Thankfully, we have email to capture written...

It’s nice to know that everyone has to comply with GDPR regulations. It was recently revealed that the HMRC had to delete 5 million voice recordings as they had not gained explicit consent from the taxpayers. The Information Commissioners Office (ICO), which enforces the...

With NHS England revealing that more than 15 million GP appointments are being wasted each year because patients do not turn up, surgeries should find easier ways of reminding patients of their appointment time/date or making it easier for them to contact the surgery to cancel...

In the short video above, I discuss the benefits of both call recording and reporting for GP surgeries. This functionality can be integrated with existing or new general practice telephone systems to improve the quality and rate of conversations with patients. Practice managers...