Ever had the backup conversation? You’ve probably had sales calls to ask if and how you back up your data and IT systems. You may have even then spoken to your IT department or external consultant to ensure that you do have backups in place, perhaps even enquiring how often these...

The following infographic looks at how three major events have come together to create an urgent need for UK businesses to update their phone systems.Openreach’s copper line withdrawal, Covid-19 and the departure of Panasonic from the telecoms market have all played their part in...

Since adopting Wildix as our latest unified communications (UC) partner, the marketing team has been busy reading up about and attending training sessions on their product set. One thing struck me that while Wildix won the Hardware Vendor category at the Comms Business Awards in 2021...

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

Contact centre solutions are all about maximising efficiency from your users. Are you thinking about investing in one or are you already using one? Where do we see them going in the near future?  My short video explores the benefits of modern contact centre technology and how they...

Any business that records calls and takes payments over the telephone will know that PCI compliance is key and the implications of not complying can result in an enforced cessation on them taking further card payments. To be PCI compliant while using a call recording solution,...

GDPR and MiFID II compliance within a call recording solution is not as complicated as the market would have you believe. I have tried to make it simple as possible in this short video by looking at how these laws and regulations affect your business and how call recording...

Concerns about increasing cyber threats has become a boardroom issue in the financial services sector and employee training is an area for improvement too, according to a recent report. Computer Weekly has revealed chief information security officers (CISOs) from the finance...