Despite nearing the end of a long and testing pandemic, pressure on GP surgeries remains high and there are many practices around the country still struggling with outdated phone systems.Lacking line capacity and the features most modern solutions deliver, they simply cannot cope...

The following infographic looks at how three major events have come together to create an urgent need for UK businesses to update their phone systems.Openreach’s copper line withdrawal, Covid-19 and the departure of Panasonic from the telecoms market have all played their part in...

It goes without saying that the last two years have been incredibly difficult for everybody, not least for the NHS. The coronavirus pandemic has had a significant impact across the UK’s healthcare system.However, despite Plan B guidelines recently put in place, patients are finding...

If you have been to your GP surgery recently, your experience will have been very different to what you have been used to. You may have had to wait outside to be let into the surgery, waiting rooms would have been largely empty, and flu vaccinations might have been taking place from...

The August bank holiday marks the end summer. It will be September when we return to work next week and autumn will have begun. Schools will also shortly be re-open to all pupils for the first time since the end of March. For GP surgeries, it will be business as usual, except many...

An estimated 300 million* appointments take place each year in GP surgeries across England. Each of these consultations will invariably have involved at least one phone call to the surgery. Patients expect their calls to be answered promptly and dealt with efficiently, but with...

GP surgeries store a staggering amount of data about their patients and how efficiently they are being treated. Ever since 2012, the Government has used statistics on appointments, call waiting times and patient satisfaction to measure each GP surgery to help patients decide which one...

The summer months are tough on GP surgeries. Staff head off on their holidays while surgeries in tourist areas have to cope with extra patients. It only takes one or two members of staff to leave or to be off sick at the same time and, all of a sudden, taking calls and offering...

Healthcare organisations have gone through many changes. I remember back to the day of health authorities and primary care trusts, while clinical commissioning care groups (CCGs) are now in place with groups of GP surgeries joining together beneath this level to form...

With NHS England revealing that more than 15 million GP appointments are being wasted each year because patients do not turn up, surgeries should find easier ways of reminding patients of their appointment time/date or making it easier for them to contact the surgery to cancel...