While a phone system still plays a big part of staying in contact with prospects and customers, there are now more options available to cut down on call waiting times and to allow businesses to work more efficiently.With the various Microsoft apps available, your business can...

I often get asked by small businesses if they are too small to be of any interest to swcomms. My answer is always an emphatic “No”! In fact, small businesses can be extremely satisfying to work with. With a little bit of handholding, we can make a real difference to their business...

With the recent release of Windows 11, Microsoft has also launched Office 2021 and updates to Microsoft 365.Applications such as Word, Excel, PowerPoint, OneNote, Outlook, Access, Project, Publisher and Visio have all been refreshed visually and functionally to provide an improved...

Businesses or organisations with large sites have often used radios or walkie-talkies for site-wide communication with mobile members of staff, which means they have invested in both a phone system as well as a number of radio handsets.Microsoft has found a way of combining the two...

The pandemic caused major issues for charities across the UK as they tried to carry on delivering their services without the ability to work in their offices and shops due to lockdown. Many had to resort to a limited service.  We have seen a lot of charities move to Microsoft Teams...

Throughout 2020, people communicated with their families, friends and colleagues through video meetings. There were several platforms available, with Zoom and Microsoft Teams being the most utilised. However, one of them garnered a lot of negative press due to its lack of security and...

In the last 18 months, we have adapted to remote working to keep businesses running and meet customer demands. As offices begin to re-open, there is a wave of anticipation as colleagues are reunited, but businesses are still investing in a fluid meeting experiences to provide the...

Having seen a stable range of Microsoft Teams options from Yealink for a while now, we have recently seen a raft of new products with increased focus on Teams devices. My guide below is designed to help you match the right handset to the end user.MP54 The MP54 is based on the T55a....

Cyber security should be at the forefront of any business’s concerns. When considering the security of your infrastructure and data, you should be in the mind-set of ‘when’ you are attacked rather than ‘if’. Cyber criminals are not picky about who they go after. In some circumstances,...

Whether your business wants to replace an ageing hardware, needs to prepare for Openreach’s ISDN switch-off and or is moving to a hybrid working model with staff in the office and at home, you may be looking for a flexible telephone system. With so many businesses using Microsoft...