21/01
2022
Don’t talk to me about data backup…talk to me about data and system restore!
Posted by Colin Woods on 21/01 at 10:00 AM Financial services, Education, Estate agencies, Hospitality, Large enterprises, Legal, Retail, SMEs, Cyber security, Disaster recovery, Data centre services, IT services,
Don’t talk to me about data backup...talk to me about data and system restore!

Ever had the backup conversation? You’ve probably had sales calls to ask if and how you back up your data and IT systems. You may have even then spoken to your IT department or external consultant to ensure that you do have backups in place, perhaps even enquiring how often these...

18/01
2022
Three events collide to trigger phone system upgrades

The following infographic looks at how three major events have come together to create an urgent need for UK businesses to update their phone systems.Openreach’s copper line withdrawal, Covid-19 and the departure of Panasonic from the telecoms market have all played their part in...

07/01
2022
Award-winning hardware vendor leads the way for UCaaS solutions
Posted by Caroline Moore on 07/01 at 10:00 AM Financial services, Charity, Education, Estate agencies, Hospitality, Large enterprises, Legal, SMEs, Call recording, Cloud-hosted telephone systems, Unified communications, Remote working,
Award-winning hardware vendor leads the way for UCaaS solutions

Since adopting Wildix as our latest unified communications (UC) partner, the marketing team has been busy reading up about and attending training sessions on their product set. One thing struck me that while Wildix won the Hardware Vendor category at the Comms Business Awards in 2021...

19/10
2021
Have your customers’ experience expectations changed?
Posted by Caroline Moore on 19/10 at 10:00 AM Financial services, Hospitality, Large enterprises, Legal, Manufacturing, Retail, SMEs, Call recording, Cloud hosted telephone systems, Contact centre, Telephone lines, Telephone systems,
Have your customers’ experience expectations changed?

When the pandemic was at its height and we were plunged into lockdown, we had no choice but to turn to the phone and online services to contact businesses we would previously have visited in person.Despite the vaccination programme leading to the opening up of services, people...

14/09
2021
Chip shortage means businesses need to take a long-term view on IT projects
Posted by Caroline Moore on 14/09 at 10:00 AM Large enterprises, SMEs, Wi-Fi, Cloud-hosted telephone systems, Data networks, On-premise telephone systems, IT services,
Chip shortage blog

Shortages are causing issues across multiple industries with a lack of cement, bricks, cars, bottled water, chicken, milkshakes and beer grabbing the headlines. In our industry, it is the semiconductor chips used in electronic devices that are causing the biggest headaches.  As...

31/08
2021
Secure your remote workforce with Cisco Duo
Posted by Ian Temple-Edwards on 31/08 at 10:00 AM Large enterprises, SMEs, Cloud services, Remote working, Security,
Cisco Duo MFA

With cyber-crime on the rise, along with identity theft and brute-force attacks, every business should be looking at multi-factor authentication methods. When businesses opened their core networks to allow for home working during the pandemic, the risk of remote security breaches...

20/08
2021
Are remote workers more vulnerable to cyber-attacks?
Posted by Ash Khagram on 20/08 at 10:00 AM Large enterprises, SMEs, Security,
Home workers are vulnerable to security breaches

A cyber-crime group ran attacks after the Euro 2020 final* knowing people may not be in the office the following day. They had also sent out a spate of attacks during the May bank holidays assuming people would be enjoying the long weekend.  The businesses affected had to endure...

01/12
2020
Don’t forget your phone system when it comes to disaster recovery
Posted by Nick Pursglove on 01/12 at 10:00 AM Large enterprises, SMEs, Cloud-hosted telephone systems, Gamma Horizon,
DR plan for your phone system

Now more than ever businesses are looking for flexible and adaptable solutions to face challenging and unexpected situations. Lockdowns aside, any number of unfortunate events could happen at any minute and being ready to face these challenges is vital.  While businesses might...

01/10
2019
You don’t have to answer the phone or make a call to become a fraud victim
Posted by Thomas Holtom-Hattersley on 01/10 at 10:00 AM Large enterprises, SMEs, Landlines and calls, Dial through fraud,
Phone hacker

With fraud and scams on the rise, it is important to remind businesses of the threats can be posed via their telephone system. In the domestic arena, it is pensioners who suffer the most with MP Chris Elmore calling for the Government to deal with the “epidemic of scams sweeping...

03/09
2019
Guide to on-premise and hosted phone systems - what’s the difference?
Posted by Caroline Moore on 03/09 at 10:43 AM Large enterprises, SMEs, Telephone systems,
VoIP phone guide

You cannot apply a “one size fits all” approach to telecoms as it should be a case of “what’s the best fit for you?” Where one business would benefit from a hosted VoIP telephone solution, another may be best suited to on an on-premise platform. Each business operates in a unique...

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