Marine Academy Plymouth case study

Marine Academy Plymouth

Case study

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Marine Academy Plymouth originally opened in September 2010 following the closure of Tamarside Community College. The primary school and nursery were incorporated in 2013.

On becoming an Academy and embarking on a £10 million the new-build project, which included a new local area network (LAN), swcomms was invited to suggest a suitable IP solution to meet their evolving needs.

Following a formal tender process, we advised the Academy to invest in a ShoreTel UC solution to provide site-wide IP telephony to leverage its recent investment in a new LAN infrastructure.

The ShoreTel solution serves the all-through needs of the school’s 74 extensions and is extremely resilient, guaranteeing 99.999% availability for mission-critical business continuity.

Simple system management is provided by ShoreTel Director - an easy-to-use browser-based interface that can be utilised by the Academy’s network manager to add, remove or change users and carry out any other system re-programming.

An advanced automated attendant greets all callers with a welcome message and provides options that will efficiently direct their calls.

A separate voicemail enables parents to report a pupil’s absence to reduce the volume of calls handled by reception staff during the busy morning period.

A PC interface enhances the receptionists’ day to day tasks even further by giving them clear visibility of the availability of staff on site and a simple click and drag option to transfer calls.

Installation of the ShoreTel UC was carried out during the summer holidays to avoid any disruption during term time and training was carried out at swcomms’ headquarters in Exeter.

Lines and minutes continue to be provided by swcomms to provide a single point of contact for all of the Academy’s communications needs and to eliminate any issues surrounding which provider is responsible for which aspect of its solution.

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