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Privacy policy


This privacy policy sets out how South West Communications Group Ltd uses and protects any information that you give swcomms when you use this website or are called by the company.
swcomms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

swcomms may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01/01/2007.

This Privacy Notice describes the limitations imposed on our collection and disclosure of personally identifiable information (PII), the nature of PII we collect, how we use that information, when and why we may disclose that information and to whom, how long we maintain that information, and how you can access your PII.   Please read the entire Privacy Notice to understand our privacy policies and practices.
Why is swcomms providing this Privacy Notice to me? This Privacy Notice describes what PII information we obtain, how we protect it, and how it may be used.  In an attempt to provide you with increased value, we may include third party links on our Website. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our Website and welcome any feedback about these linked sites (including if a specific link does not work).

What we collect

We may collect the following information:

  • Name and job title
  • Contact information including email address 
  • Details about you networking configuration

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • We may use the information to customise the website according to your interests.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How do we use cookies?
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

__lc_cidNecessary for the functionality of the website's chat-box function2 yearshttp
__lc_cstNecessary for the functionality of the website's chat-box function2 yearshttp
PHPSESSIDPreserves user session state across page requestsSessionhttp
@@lc_auth_token:#Identifies the visitor across devices and visits, in order to optimize the chat-box function on the websitePersistenthtml
__oauth_redirect_detectorAllows the website to recoqnise the visitor, in order to optimize the chat-box functionality1 dayhttp
_at.hist.#Used by the social sharing platform AddThis to store the user's usage story of the AddThis sharing widgetPersitenthtml
_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website2 yearshttp
_gatUsed by Google Analytics to throttle request rate1 dayhttp
gidRegisters a unique ID that is used to generate statistical data on how the visitor uses the website1 dayhttp
_livechat_has_visitedAllows the website to recoqnise the visitor, in order to optimize the chat-box functionalityPersistenthtml
flowplayerTestStorageThis cookie is used to store information on the Flow player-status of the visitor, which determines if the visitor can access media content on the website.Persistenthtml
p.gifKeeps track of special fonts used on the website for internal analysis. The cookie does not register any visitor data.SessionPixel
__atuvcUpdates the counter of a website's social sharing features13 monthshttp
__atuvsEnsures that the updated counter is displayed to the user if a page is shared with the social sharing service, AddThis.1 dayhttp
_at.cwwUsed by the social sharing platform AddThisPersistenthtml
_gcl_auUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.3 monthshttp
ads/ga-audiencesUsed by Google AdWords to re-engage visitors that are likely to convert to customers based on the visitor's on line behaviour across websites.SessionPixel
at-lojson-cache-#Used by the social sharing platform AddThisPersistenthtml
at-randUsed by the social sharing platform AddThisPersistenthtml
lfuuidTracks the individual sessions on the website, allowing the website to compile statistical data from multiple visits. This data can also be used to create leads for marketing purposes.3451 dayshttp
locGeolocation, which is used to help providers determine how users who share in formation with each other are geographically located (state level).13 monthshttp
uvcDetects how often the social sharing service, AddThis, encounters the same u ser13 monthshttp
xtcRegisters the user's sharing of content via social media13 monthshttp
swc__continuum_idUnclassified1 yearhttp
swc__csrf_tokenUnclassified1 dayhttp
swc__last_activityUnclassified1 yearhttp
swc__last_visitUnclassified1 yearhttp

How long will your information be kept for?

Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@swcomms.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to:
South West Communications Group Ltd
Communications House
Moor Lane

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will correct any information found to be incorrect within 28 days.
Call recording

Calls to customers and prospects alike may be recorded for training or monitoring purposes.
In the event of a query regarding any verbal exchanges, then any call recordings will be made available for use by either party in an attempt to resolve the query. This may involve disclosure to an adjudicator to listen or read a transcript of the call.

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