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Oak Innovation

By working with Oak Innovation Ltd we can provide a best-fit solution for recording, reporting and analysing your calls from small retailers to large contact centres. Our innovative solutions are PCI-compliant and suit busineses of all sizes using four phones to 400. Oak is a solid foundation for call monitoring.

Oak Innovation offers on-site, hosted and cloud-enabled solutions, developed in house and supported through our support team located in Exeter. We provide accredited products for platforms like Mitel, Gamma, Cisco and Toshiba with functionality you won’t find elsewhere. Our products can also be integrated with proprietary systems for increased functionality.

Oak Innovation

Choose from our range of recording, reporting, integration and automation options for a system that tells you exactly what you want to know:

  • Voice, data and screen recording for slicker operations, improved performance and enhanced service - options include stereo recording and encryption, PCI compliance, call evaluation, customised search filters and rule-based recording
  • Real-time reporting & analysis for hands-on management, engaged staff and happier customers - options include cradle-to-grave call details, lost call data, accurate service levels, customised wallboards, enhanced supervisory control and trend analysis
  • Integration & automation to help your people and systems work better together - products include progressive and predictive diallers, media-blending, SMS messaging, plus CTI integration with other Oak products, CRMs and proprietary systems

To find out more about Oak’s products and how they could help your business, please do not hesitate to contact us.

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