Boundaries Surgery benefits from a cloud-hosted telephone system from swcomms to provide a feature-rich solution that improves patient experience.
Boundaries Surgery is a three-GP practice located in Four Marks, Hampshire. The surgery had been using a tired and dated BT Versatility telephone system, which was no longer manufactured and was therefore unsupported. It totally lacked modern features, so there was no visibility of the quantity of inbound or outbound calls and patients had complained that it was often difficult to get through to reception.
Our communications consultant met with the practice manager to fully understand the practice’s requirements and demonstrated the web-based portal of our recommended cloud-based solution. We deployed the scalable Gamma Horizon hosted phone solution to deliver all the functionality the surgery required including:
swcomms migrated the surgery’s telephone lines and call billing to our care; still retaining their main numbers. We increased their line capacity to enable extra simultaneous incoming calls to again reduce the risk of patients being met by an engaged tone.
We provided our Fraud Management Service to protect the surgery from the devastating effects of phone hacking. We monitor their telephone lines for fraudulent activity but also limit their liability, so they will never have to pay a financially crippling bill.
The entire solution is paid for on a monthly basis, with no upfront costs, with all system updates and support included.
Kevin Evans, practice manager, said: “At last we have a telephone system that works for us with flexibility and control built in.”