Improve call handling for GP surgeries

As GP surgeries battle against competition from healthcare apps, they need to make sure they offer a top-quality service and improved access to avoid losing funding if their patients swap to an online service.

 

A patient’s experience usually starts with a telephone call to make an appointment. This is where communications technology can help. Courteous and informed conversations are vital to effective handling of patient queries and booking appointments, while outgoing calls are key too.

 

These can be facilitated with call recording and analytics solutions:

All this technology has been designed with GP surgeries in mind to improve both the patient and staff experience. It can be integrated with most modern telephone systems and patient management software solutions.

 

If you want to find out more, please do not hesitate to get in touch with us by email at health@swcomms.co.uk or call us free on 0800 054 6789.

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