Oakmoor School updates their ageing telephone system for one that was fit for purpose and would meet the needs of their new-build site.
Oakmoor School is a comprehensive secondary school for 11 to 16-year-olds. It is located in Bordon, Hampshire, and has around 550 pupils.
Oakmoor was building a new school a short distance away from their existing site. While Hampshire County Council was overseeing the IT side of the new build, the school needed to seek out a new telephone system to replace an ageing NEC system.
The school was asking for recommendations and quotes from six suppliers. Our communications consultant leveraged his experience in the education sector and proposed a solution that fully met their needs, including their requirement to stay in touch with mobile members of staff. He was also able to provide a live demonstration of the solution, so management could see it in action and hear the sound quality.
We were awarded the contract to deploy a 39-extension Alcatel-Lucent Enterprise (ALE) OXO Connect on-premise VoIP telephone system. This is a robust solution that comes with all the standard features expected such as hunt groups, voicemail functionality and an automated attendant that answers every call and directs callers to the most appropriate extension.
One such extension is the absence reporting one whereby parents can leave a message about their child’s absence at any time. This ensures receptionists do not have to handle multiple calls about absence at the start of the day leaving them free to deal with other enquiries.
The OXO Connect also enables staff to hot desk by logging into any handset wherever they are working using their individual PIN numbers to ensure they are contactable at all times.
For added mobility, we provided wireless handsets which can be used wherever the school’s Wi-Fi network gives them coverage – these are particularly important for the IT manager and support staff who need to remain contactable wherever they are working on site.
Staff can also take advantage of the unified communications app, Rainbow which allows them to view the presence of their colleagues, instant message them and click-to-dial their extensions from their PCs.
We also migrated the school from ISDN phone lines to SIP which uses internet connections rather than the public service telephone network (PSTN) for calls, so they are all free of charge to UK landlines and mobiles.
The installation was carried out during the October half-term holiday ready for when the new school opened in November to minimise disruption to the school.
“We needed a whole new phone system that would accommodate the needs of our new-build and our mobile members of support staff.
“Daniel listened to our requirements and designed a solution to suit. Daniel and his team came in to do a demonstration with us so we could see it in action and check we were happy. We are really pleased with our new system and the support we received during the install.”
Corinne Simpson, operational manager
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