In essence, there is no “one-size fits all” approach to telecoms as the reality is that it is more a case of “what’s the best fit for you?” Where one business would benefit from a hosted telephone solution, another may be best suited to on an on-premise platform.
Each business operates in a unique manner, so to gain the optimum value from technology, it is important to consider the core objectives of the business in the immediate and longer term to enable the design of a solution that is tailored to fit your needs.
What is VoIP?
To understand the difference between on-premise and hosted VoIP telephone systems, you need to understand what VoIP is first. VoIP stands for voice over Internet protocol – a language that enables voice calls to traverse the Internet.
Sometimes referred to as IP telephony or IPT, VoIP delivers calls over the Internet or private data networks therefore avoiding the tolls charged by the ordinary telephone service - the public switched telephone network (PSTN) – where the more you talk, the more you pay. Traditionally, calls traversed the PSTN via digital lines trunks (ISDN2 or ISDN30) or standard analogue lines.
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