Star Legal is a rapidly expanding solicitors’ firm based in Bristol.
Star Legal contacted swcomms seeking help with their impending office relocation to Nailsea. They needed a reliable internet connection for their new premises and wanted to update their outdated phone system.
With the impending Openreach ISDN copper line switch-off, the original phone system would have become obsolete, so this upgrade to cloud was vital to ensuring they continue to have an efficient telephony service going forward.
After speaking with the firm and with these requirements in mind, our consultant proposed a Gamma Horizon cloud-hosted solution to replace their legacy phone system.
By using Gamma’s FTTC service, we could guarantee a high quality of service. With the circuit privately linked directly into Gamma’s network, voice traffic can be segregated from data traffic, giving HD voice quality for their partners and staff.
In addition to providing a more robust solution to meet both Star Legal’s telephony and internet requirements, the solution offered a multitude of extra benefits, including:
- Free calls
- Cheaper line rental
- Call queuing
- Call traffic and user activity reporting
- Easy administration via a web portal
All costs, including updates and ongoing support, are encompassed by a fixed monthly fee so Star Legal can budget accordingly for their communications costs.
Star Legal also benefited from swcomms’ dedicated project management to oversee the seamless implementation of the system to ensure they were set up and ready to work as soon as they moved into their new premises.
Following installation, their care was passed to a dedicated account manager who regularly checks in with them to see that all is still well with the system, and should any technical issues arise, they can reach out to both our customer service and support desk teams to fix any problems.
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