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Business telephone solutions - uc

Unified communications

Where would we have been without video meetings and instant messaging in the past few years? Now part and parcel of modern unified communications solutions, video and audio conferencing is a go-to business tool alongside presence, chat, and file and screen sharing to ensure we can keep working no matter where we are located.

What is unified communications?

Unified communications or UC is a collection of different communications tools that we can access from one platform on multiple devices. They are designed to help us work smarter but also to enhance collaboration with our colleagues, so often you may see the term UC&C used with the second ‘C’ standing for collaboration.

UC enables interaction between geographically dispersed workforces and with customers and suppliers outside your organisation. Cloud unified communications solutions, known as unified communications as a service (UCaaS), are commonplace in the modern world as they serve to improve productivity, save on costs, and enhance the end-user experience.

Features of unified communications solutions

Video and audio conferencing and calling

You can spontaneously initiate a video meeting via your corporate directory or invite colleagues and people outside your organisation using inclusive features such as screen share to enhance the experience. Audio conferencing and calling is available too without any extra conferencing equipment. You can join a conference with a dial-in number.

Presence status indicators

Presence status indicators can sync with calendar and phone system activity, so if a colleague is on Do Not Disturb, In a Meeting or Appear Away, you may decide to email them or call them later. If available, you may initiate a video call or send an instant message. Presence can be used to protect you from interruptions when you are busy.

Instant messaging

We are used to texting our friends and family outside of work, so why not use chat to improve productivity at work too? You can set up groups for easy collaboration among departments and teams or on a one-to-one basis. You can share files too and work on them with your colleagues at the same time.

Top unified communications platforms

Alcatel-Lucent Enterprise Rainbow

Rainbow is an enterprise-grade, cloud communication platform fully developed by Alcatel-Lucent Enterprise in Europe with services delivered from secured data centres across the globe. Rainbow can be deployed on premise, hybrid or from the cloud. The open architecture and rich-telephony features connect to your existing telephony system to integrate Rainbow into your business processes.

Gamma Horizon Collaborate

Horizon Collaborate is fully integrated with the Horizon cloud-hosted phone system, so you can benefit from business telephony features alongside collaboration tools, such as video meetings for up to 50 delegates and instant messenger. Perfect for homeworkers or staff on the move that need to work productively while out of the office.

Microsoft Teams

The Microsoft unified communications platform Teams has been adopted across the world by businesses, schools, and charitable organisations. It offers truly flexible collaboration capabilities. We integrate the Phone System app to enable users to make, receive and transfer calls on a mobile device or PC with a headset or compatible IP phones.

Wildix Collaboration

Wildix Collaboration is a web-based unified communications and collaboration tool that enables teams to work together efficiently. It brings all your real-time communications tools together in one place to enjoy chat, audio calls, video calls, video conferencing and much more. Colleagues and departments located in different parts of the world can work together as a team.

Frequently asked questions

1. What are the benefits of a business unified communications solution?

Productivity and collaboration. You can work faster on tasks and projects by being able to readily communicate with colleagues without having to leave your desk or go to a meeting. Everything you need is at your fingertips! You can meet your clients via video without wasting time and money on travel too.

2. Can you provide a more formal video or audio conferencing solution?

Some businesses still require a dedicated HD video communication or audio conferencing room set-up rather than the UCaaS desktop or mobile device version. Working with specialist partners, we can scale a solution to suit your needs from huddle rooms to immersive video.

3. I already use elements of a unified communications solution, why do I need UCaaS? 

You might be using WhatsApp, Slack, Zoom, Skype, etc. so may not think you need a UCaaS platform. The key is that you get all the communications and collaboration tools you need from one secure place, and you can integrate them with your phone system, calendars, and corporate directory for a better end-user experience.

4. Which UCaaS solution will suit my business?

Tell us what you are hoping to achieve, and we will help you decide! They are very similar in terms of the features they provide, but it may depend on your existing phone system, or you may be looking to upgrade this at the same time. 

Useful Resources

>Telecoms brochure

>Questions to ask when considering a new phone system

>Unified communications solutions are critical to hybrid working needs

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