Now an established technology, a cloud phone system is the perfect solution for businesses of all sizes. With superior connectivity and service levels now available, a cloud-hosted telephony system is a mainstream choice with many businesses deploying hosted telephony in recent years to enjoy improved flexibility and mobility.
What is a cloud-hosted phone system?
Also known as a cloud or hosted PBX, you do not own or have to look after any hardware with a cloud-hosted phone system. Aside from your desk handsets, everything is hosted in multiple data centres to give you a maintenance-free telephony service.
You will also require an internet connection that is suitable for voice. You may be able to use an existing connection, or we can advise you on the best option available in your area. A hosted PBX is perfect replacement for a legacy on-premise phone system that uses outdated ISDN or PSTN lines.
Benefits of a cloud-hosted phone system
A cloud-hosted phone system will grow with your business. You can add extra users as and when, so you only ever pay for what you need. You can even add entire additional offices as a it does not matter where your employees work, as all your hardware is hosted in the cloud.
There is no need for a capital payment as a cloud phone system is paid for on a monthly basis with ongoing support, software upgrades and lower call costs included. This means you only ever pay for want you need while also eliminating the cost of ISDN and PSTN lines.
Perfect for remote working
With many businesses adopting a hybrid working model, a cloud-hosted phone system is perfect for remote and mobile workers. They can use a handset or softphone app on mobile devices and PCs to make, receive and transfer calls as they would in the office. Any outgoing calls will display the main business number.
All the features
You will not lose out on features if you choose a hosted PBX. All the functionality you are used to is still available to you, including voicemail, voicemail-to-email, hunt groups, call recording and queuing, call centre, etc. You can also integrate your cloud phone system with a range of CRMs to enjoy improved productivity.
Choose your number
You can take your business phone number with you or choose a new one. You can extend your geographic footprint with local numbers in areas you want to move into. Whatever you choose, your number can be used to reach you wherever you are working as you will receive calls on both your desk phone and your mobile.
Prepare for PSTN and ISDN switch-off
A cloud phone system is the perfect replacement for a traditional phone system that uses copper PSTN and ISDN lines that are being withdrawn by Openreach at the end of 2025 at the latest. You will still have the features you are used to with increased flexibility and lower call costs.
Best cloud-based business phone systems
Horizon provides an extensive range of fixed and mobile telephony capabilities accessed through an easy-to-use web portal. This allows you to easily manage your hosted PBX while enabling your employees to maximise their productivity. Horizon also offers full call statistics, call recording and contact centre capabilities, with feature-rich Poly handsets.
Wildix believes a cloud phone system should combine the best of unified communications (UC) and collaboration tools to streamline business processes, reduce employee travel, and easily manage internal and external calls. Hailed as the first sales-orientated UC solution, Wildix is suitable for large enterprises and small to mid-sized companies alike.
The Microsoft Teams unified communications and collaboration platform allows you to replace your existing telephone system with the Phone System add-on in Microsoft 365 to give you calling capabilities without complex and often expensive equipment. Teams Phone System users can make, receive and transfer calls on a mobile device or PC with a headset or compatible IP phones.
Frequently asked questions
1. What’s the difference between a cloud-hosted and on-premise phone system?
The main difference between a cloud-hosted phone system and an on-premise solution is the ownership of the phone system and software itself. An on-premise PBX is all yours and is your responsibility. A hosted PBX is owned and managed by the cloud provider, is managed at cloud level, and your business connects to it via the internet.
2. Is the call quality of a cloud PBX good enough?
This is where your choice of internet connection is important. Running a hosted telephony service over an existing broadband connection that you already use for your data is usually a mistake. We will give you advice on the right connection to ensure you enjoy HD voice quality.
3. What if I cannot get into the office?
You will still be available to your customers and suppliers, as calls can be received remotely, and you can still make calls. You can amend voicemail messages remotely to warn your customers if your premises are closed due to snow, flooding, etc., thus offering true business continuity.
4. Can GP surgeries use a cloud-hosted phone system?
Yes! In fact, NHS England is positively encouraging the switch! We use the Gamma Horizon solution with contact centre functionality, wallboards, and integration with EMIS and SystmOne to meet GP surgery needs. We are five-star rated on the supplier directory, Practice Index, for our work with GP surgeries.
5. Will hosted telephony suit my business?
A cloud-hosted phone system is suitable for most businesses. These solutions will meet the needs of small businesses right up to a multi-site organisations. If you are not keen on the idea of a public cloud service, we can offer you other solutions or will allay any fears you may have.
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