Presence allows the user to easily check the status of colleagues – available, busy, away, etc. – and to determine the best way of communicating with them. Instant messaging (IM) integrated with user presence facilitates rapid information exchange and real-time decision making, thereby improving responsiveness and customer satisfaction.
IM provides immediate contact with a quick, efficient message to contacts or, indeed, groups of contacts. It is the text equivalent of a real conversation, which means the information exchanged has the potential to be highly relevant, concise and effectual. Questions can be answered in a matter of seconds. Important decisions can be made without the need for yet another face-to-face meeting or protracted email trail.
Engage with remote workers
Presence and IM also serve to integrate distributed workforces by allowing colleagues to have spontaneous ad hoc interactions wherever they are working. Remote workers will especially benefit from this real-time link to help them feel more connected to their colleagues in the office while their availability will also be easily identifiable.
Meanwhile, how does your business deal with all the other messages it receives every day? Whether voicemail, email, SMS, video messages and faxes, good business practice deems we need to respond to these as quickly as possible.
Unified messaging allows all these message types to be collated in a universal inbox that can then be retrieved by a variety of devices. e.g. voicemails can be saved as emails with sound attachments, with the same process applied to video, SMS and fax messages. This means you will only need one place to check for messages, using your PC, smartphone, laptop or tablet, which means messages should never be overlooked.
Once retrieved, these messages can be shared, forwarded or managed in the most convenient or effective way to streamline your everyday working practices and to boost productivity.
Please make contact with us if you feel any of the above would benefit your business.