swcomms

Health solutions

Cloud telephony for GP surgeries

We specialise in providing GP surgeries with the communications tools they need to meet patients’ needs, to streamline everyday tasks and to find cost savings.

Our solutions meet the criteria for funding from the NHS General Practice Forward View spending plan.

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The healthcare communications experts

Working with GP surgeries since 1983

With increased pressure being put on the availability of healthcare providers, this has raised the question of how staff can cope with the extended hours and extra workload they are expected to deliver.

Our experts have been working with GP surgeries since our inception in 1983 and latterly multi-site doctors’ groups, federations, localities and CCGs.

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The healthcare communications experts

Why general practice needs cloud-hosted telephony

The general practice landscape is clearly changing and GP surgeries need to find ways of adapting. Single practices with standalone telephone systems that do not have enough lines or staff to answer calls have to be relics of the past.

Cloud-hosted telephone solutions easily link multiple sites which means staff resources can be shared at the busiest times. Calls to UK landlines and mobiles are free, which will be a welcome cost relief when so many surgeries now engage in daily telephone consultations. Line rental costs are less too.

swcomms has been able to find cost-savings with our cloud-hosted telephony solution for 90% of surgeries we speak to. We are trying to help general practice find a positive way forward in challenging times.

​This short video will explain why cloud-hosted telephone systems have become the No.1 choice for general practice.

 

Cloud-hosted telephony solutions for GP surgeries - first month FREE

Benefits of cloud-hosted telephone systems

Cost savings

Cloud-hosted telephone systems are purchased on per user per month opex model so there is no need for any capital outlay. The monthly costs are often less than you currently pay for line rentals and support costs.

Free calls

These solutions come with inclusive call packages so you benefit from free calls to UK landlines and mobiles. If your business makes a lot of outgoing calls this could represent a significant and welcome saving.

Always available

​Your cloud-hosted telephone system is always on even if disaster strikes. Built-in business continuity features means incoming calls can be automatically redirected to a mobile or another landline of your choice.

Easy call handling

Features such as call forwarding, call waiting, call recording, automatic callback, intelligent call routing via an auto attendant, instant group call for collaborative projects and call notify via email are just some of the features available.

Growth & flexibility

Enjoy greater flexibility and scalability. You can easily achieve adds, moves and changes to accommodate any growth plans, including the addition of new offices or branches while mobile workers are easily integrated too.

Statistics

Real-time stats can provide valuable information such as how many calls are waiting, the number of call diversions and the extensions that are currently overwhelmed by calls so you can divert resources to the right place at the right time.

Some of our case studies

Find out how we have helped GP surgeries move to the cloud

Chelston Hall Surgery

Chelston Hall Surgery in Torquay needed to link three sites for calls to be seamlessly answered and transferred between them.

“The new phone system is extremely flexible and has seen a significant improvement to the way we work and the patient experience. The ability to connect to other practice sites as we grow or federate wider will be another benefit from the transition to swcomms’ Horizon solution.” Practice manager Mark Thomas

Case study here

Chobham & West End Medical Practice

Chobham & West End Medical Practice in Surrey links their two sites using a cloud-hosted telephone solution.

Our replacement solution is ideal for GP surgeries that wish to link to other branches or federated members. It is a single platform hosted at cloud level, so all maintenance and updates are taken care of, while both sites enjoy a future-proofed solution that unites them and their 27-extension end users.

Case study here

Boundaries Surgery

Boundaries Surgery is a three-GP practice located in Four Marks, Hampshire, replace a dated and unsupported telephone system which did not give them visibility of inbound or outbound calls and patients had complained that it was often difficult to get through to reception.

“At last we have a telephone system that works for us with flexibility and control built in.” Practice manager Kevin Evans

Case study here