Wallands Community Primary School

A new future-proofed, on-premise telephone system complies with this school’s lockdown and safeguarding regulations.

 

Wallands Community Primary School in East Sussex serves 400 three to 11-year-olds. Wallands Community Primary School had been using an ageing Panasonic telephone system. They wanted an updated solution to comply with Sussex County Council’s lockdown regulations. Their incumbent system also used ISDN phones lines, which are due to be ceased by Openreach in 2025.

We visited the school to evaluate their needs and recommended they upgrade to an Alcatel-Lucent Enterprise OXO Connect solution. Although some schools favour cloud-hosted phone systems, Wallands preferred an on-site solution, viewing it as an investment to use and maintain for many years to come.


The OXO Connect solution means Wallands could easily comply with the lockdown regulations. We provided each classroom with a handset, bolted to the wall to save on space. In an emergency, these handsets receive a paged warning message informing each teacher of the situation. The handsets are PIN-protected to eliminate the risk of students making calls on them.

 

The school also benefits from improved call handling using the following features: 

 

Automated attendant
This answers every call with a personalised welcome message to direct parents, staff and suppliers to the most appropriate person, e.g.: “Press one to report a student absence, press two for reception,” etc.
 

Voicemail inbox for student absence messages
These messages can be left at any time when a parent knows their child will be missing school, rather than having to wait for opening hours. The receptionist can then retrieve these messages to update the registers, once the morning rush has ceased.

 

Voicemail to email
Allows callers to leave voice messages that are emailed as a sound file to the relevant person’s inbox, to relieve reception staff from having to take written messages.

 

Out-of-hours mode
This gives the school the ability to swap welcome messages during holidays and weekends. Messages may give school opening times or term dates.

 

We replaced their ISDN lines with fibre to the cabinet (FTTC) connections to support the use of SIP. This means calls are made via the internet and are free to UK landlines and mobiles.

Ongoing support is included within the fixed manageable monthly cost allowing the school to budget accordingly.  

 

Our engineers and project managers met the deadline to accommodate the school’s request for a holiday installation to minimise disruption. They now benefit from regular contact from a dedicated account manager and customer service team, should any queries arise.

 

“From the first initial enquiry through to the telephones being installed the service has been very smooth, great customer service from everyone involved, either over the telephone, emails or face to face communication.”
Fiona Adams, business manager

 

Download the full case study here.

Contact us now

Send us a message